Orders will ship within 7-10 business days from your order date unless otherwise stated on the website or product description. This time frame does not including the selected shipping time. Business days are Monday through Friday on orders placed before 5 PM (CT), and do not include holidays.
During high-volume periods such as Bow Drops or Events, we will pre-print your order and shipping label prior to actually fulfilling and processing your order. This allows efficiency when moving through hundreds of bows in one period. Because we have to print everything early, you may notice your order is in "pre-shipment" for a few days. This is completely normal and not a cause for concern. If it is past the quoted order processing timeframe, feel free to send us an email for an update at email@example.com -- please be sure to include your order number.
We ship all orders standard via USPS First Class Mail, however we do offer the option to upgrade to Priority Shipping. All orders over $30 will receive the option for FREE US Ground Shipping. You will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way!
If you are Local and would like to pick up your order, please send us an email with your order number and we will coordinate a pick-up day and time. Once orders are ready for pickup, we will let you know. Orders picked up will have shipping refunded in full. Orders not picked up within one (1) week will be shipped at the original shipping charge unless otherwise coordinated.