Order Processing + Shipping Updates

The page serves to provide information and estimates for order processing as well as any updates regarding turn around time ("TAT").

Below you will find the following:

  • Drop Date - This is when a collection is released. 
    • For Friday Drops, this window will be Friday - Sunday.
  • Order Processing Window - This is the period for order processing on all orders placed from the Drop Date up until this period.
  • Order Status - This will let you know what our current status is regarding order processing. 
    • In Queue - This means orders placed during the Drop Window are in queue for processing. They will be processed within the quoted TAT.
    • In Process - This means order invoices and shipping labels have been printed. All orders from the Drop Date up until this date have begun processing. Some orders may have shipped during this window.
    • Shipped - This means all orders from the Drop have shipped. 
    • Notes - This will provide info on ETA's for outstanding order statuses or shipping, as well as pre-order or other information where applicable.

Please take a moment to review our Shipping Policy for more information on our order processing time.

 

The Ghoul Squad Capsule

  • Drop Date: September 25
  • Drop Type: New Product Launch
  • TAT: 10-14 Business Days starting September 28
  • Order Processing Window: September 28 - October 15
  • Status: Drop TBD

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Midnight Garden + Free Bow Friday

  • Drop Date: September 11 (rescheduled from End of August)
  • Status: SHIPPED on September 24

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The Liza Headwrap

  • Drop Date: August 28 - 30
  • Status: SHIPPED on September 1

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September Subscription Bows

  • Drop Date: August 10
  • Status: SHIPPED on August 31

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The Bloom Collective + Last Chance Sale

  • Drop Date: August 13
  • Status: SHIPPED on August 31

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Rainbow Bright + Free Bow Friday

  • Drop Date: July 31 - August 2
  • Status: All orders from this drop have shipped.

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Minikane Dolls

    • Drop Date: June 10 - June 17
    • Drop Type: Pre-Order
    • TAT: 8-12 Weeks for shipping + 7-10 Business Days for processing
    • Order Processing Window: TBD
    • Status: TBD. Per Minikane, dolls have been on Backorder from manufacturer in Spain (Paola Reina). Anticipated arrival to distributor is mid-September. Shipment will be TBD after that. Once received, TAT should be one week.
    • Notes: Anyone who wishes to cancel a pre-order can do so by emailing orders@ellieandcate.com with your order #. 
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Updated 8.29.2020 - NN