Order & Shipping FAQ

Handmade Bows

As each Bow is handmade and limited in availability, we cannot offer any returns or exchanges. However our bows are guaranteed to last. Please send an email to orders@elizacate.com if you have any issues.

 

Eliza Cate Apparel

Our limited apparel can be returned for store credit or exchanged within 3 days of receipt as marked by USPS.

All apparel must be unworn, unwashed and in original packaging with tags attached where applicable. If any of these requirements are not met, we will be unable to process the return and the items will be sent to you at your cost. Exchanges for equal product only, pending availability. Return and exchange shipping is the buyers responsibility both ways.

To initiate a return or exchange, please email us at orders@elizacate.com with your original order number. We will send you instructions to mail back your item(s). Once they are received, we will process the exchange or issue a store credit within 48 hours.

Due to COVID-19 causing delays across the board, we have updated our Order Processing & Shipping Policy. Please read more about turn around time and shipping here.

If you live in the North Austin/Leander area and would like to pick up your order, select this option at checkout. We currently allow for pickups on the Weekends only.

Orders not picked up within 2 weeks from fulfillment will be cancelled and returned to stock.

Order processing time still applies to pick up orders. We will contact you when your order is ready.  

You may cancel up to 24 hours after ordering. Please email orders@elizacate.com with your order number to cancel, or if you need further assistance.

Bow FAQ

Our bows are guaranteed to last! If your bow comes untied or you need a replacement clip, please email us at orders@elizacate.com to start the process for a repair. Once received, reties can take 2-4 weeks to complete. 

All of our bows are suitable from Newborn and up, however if you prefer a size-appropriate bow we would suggest starting with the Petite Knot Bow or Ellie sizes. And be sure to select Nylon Headband for your Hardware preference, as these gentle headbands are ideal for the tiniest of babes. Choose from 6 neutral shades, perfect for your little babe.

Most of our bows are limited, meaning we list all available. On occasion we'll restock bows, but most of the time we won't. Be sure to follow our Instagram page for stock updates, including restock and new bows!

Never run your bow through the washing machine. Our bows are handmade and are delicate, and washing them could cause damage. If you need to clean your bow, you can do so by spot cleaning with a wet cloth. If you need a little boost, a small amount of oxyclean should do the trick. Lay your bow flat to dry. Iron on the lowest setting to refresh the fabric.

Everyone has their own personal preference and we want to do our best to appeal to everyone. Hardware finish options include your choice of the following:

Soft Nylon Headband. These handmade headbands are so soft and gentle, perfect for a newborn baby. With a custom designed nylon, these headbands offer a great amount of stretch and perfect recovery. Made in the USA. This is the ideal finish for newborns, infants, and toddlers with fine hair. We offer 6 neutral color choices: Sugar, Cream, Latte, Mocha, Espresso and Black.

Reversible Clip with No-Slip Grip. These silver flat alligator clips include a silicone no-slip grip, with permanent adhesive. The silicone offers a strong grip for all hair types, and is the perfect transition for moving into a hair clip style. 

Reversible Clip with Teeth. These silver alligator clips feature rigid teeth, creating a strong hold on all hair types. These are the perfect clips for girls who are more active or have thicker hair. This type of clip is strongly encouraged for the Betty + Elizabeth style. 

Ponytail Elastics. Great for more active girls or mamas who want to match! We offer your traditional hair tie as well as a smaller nylon option.

If you select either of our Clip options please note these clips are not glued for easy reversible wear. Simply remove the clip, and re-insert in the opposite direction under the fabric cinch. Because of this, we kindly remind you to always supervise young children while wearing our bows.

Please refer to the size chart under each product for an approximate size comparison. Note, as bows are hand-tied, there may be slight variances in actual dimensions. We cut our fabrics with the same dimensions however finished product can vary due to the various types of fabrics used. Finishes, tails and pattern placement can vary from fabric to fabric.

Apparel FAQ

Preorders - Apparel offered as a preorder is avialable for a limited period and will ship in 4-6 weeks or longer. Please read the full preorder description for timetline details. Preorder pieces are offered at a 15% discount and not applicable with any other discount, offer or promotion. Available sizes are offered in a wide range during our preorder period, where our in-stock apparel is more limited in sizes.

Extras - These are additional sizes ordered to meet our production requirements for preorders. Quantities and sizes will be very limited as we are ordering enough to hit minimums only. Extras are not eligible for a discount and are offered after the preorder ends. All extras will ship when our Preorders ship. Please refer to the original preorder timeline for full details.

Ready to Ship - these are garments that we have in-stock and can ship within 3-5 business days. Sizes and quantities are very limited and there are no restocks.