Order & Shipping FAQ

As each product is handmade and limited in availability, we cannot offer any returns or exchanges. However our bows are guaranteed to last. Please send an email to orders@ellieandcate.com if you have any issues.

Due to COVID-19 causing delays across the board, we have updated our Order Processing & Shipping Policy. Please read more about turn around time and shipping here.

If you live in the North Austin/Leander area and would like to pick up your order, select this option at checkout. We currently allow for pickups on the Weekends only.

Orders not picked up within 2 weeks from fulfillment will be cancelled and returned to stock.

Order processing time still applies to pick up orders. We will contact you when your order is ready.  

You may cancel up to 24 hours after ordering. Please email orders@ellieandcate.com with your order number to cancel, or if you need further assistance.

Bow FAQ

Our bows are guaranteed to last! If your bow comes untied or you need a replacement clip, please fill out a repair request on our Bow Love Guarantee to start the process for a repair. Once processed, reties can take 2-4 weeks to complete. 

All of our bows are suitable from Newborn and up, however if you prefer a size-appropriate bow we would suggest starting with the Petite Knot Bow or Ellie sizes. And be sure to select Nylon Headband for your Hardware preference, as these gentle headbands are ideal for the tiniest of babes. Choose from 6 neutral shades, perfect for your little babe.

Most of our bows are limited, meaning we list all available. On occasion we'll restock bows, but most of the time we won't. Be sure to follow our Instagram page for stock updates, including restock and new bows!

Never run your bow through the washing machine. Our bows are handmade and are delicate, and washing them could cause damage. If you need to clean your bow, you can do so by spot cleaning with a wet cloth. If you need a little boost, a small amount of oxyclean should do the trick. Lay your bow flat to dry. Iron on the lowest setting to refresh the fabric.

Everyone has their own personal preference and we want to do our best to appeal to everyone. Hardware finish options include your choice of the following:

Soft Nylon Headband. These handmade headbands are so soft and gentle, perfect for a newborn baby. With a custom designed nylon, these headbands offer a great amount of stretch and perfect recovery. Made in the USA. This is the ideal finish for newborns, infants, and toddlers with fine hair. We offer 6 neutral color choices: Sugar, Cream, Latte, Mocha, Espresso and Black.

Reversible Clip with No-Slip Grip. These silver flat alligator clips include a silicone no-slip grip, with permanent adhesive. The silicone offers a strong grip for all hair types, and is the perfect transition for moving into a hair clip style. 

Reversible Clip with Teeth. These silver alligator clips feature rigid teeth, creating a strong hold on all hair types. These are the perfect clips for girls who are more active or have thicker hair. This type of clip is strongly encouraged for the Betty + Elizabeth style. 

Ponytail Elastics. Great for more active girls or mamas who want to match! We offer your traditional hair tie as well as a smaller nylon option.

If you select either of our Clip options please note these clips are not glued for easy reversible wear. Simply remove the clip, and re-insert in the opposite direction under the fabric cinch. Because of this, we kindly remind you to always supervise young children while wearing our bows.

Please refer to the size chart under each product for an approximate size comparison. Note, as bows are hand-tied, there may be slight variances in actual dimensions. Finishes, tails and pattern placement can vary from fabric to fabric.