Preorder Policies

Preorder items are not ready to ship items. We open up preorders to allow you the chance to select the exact size/style without having to "beat the crowd" during a drop. Once we close our preorders, the collection is entered into production and orders cannot be changed or cancelled. We will always order a few extras which will be made available at a later date.

  • Any preorder discount is applicable only to preorder items and is not valid with any other offer or promotion. This discount cannot be applied to past orders.
  • Preorder Turn Around Time (TAT) or Estimated Time of Arrival are always listed on the preorder page - please take note prior to ordering your items.  
  • Preorders are typically open for ordering anywhere between 3-5 days of sale start date, however to ensure a timely delivery we will close preorders once we hit our order minimum.
  • Make sure to order the size needed for the estimated time of delivery, to ensure proper fit.
  • Preorders estimated TAT does not include the shipping method selected at checkout. Delivery times are subject to USPS or UPS' shipping policies and timelines.
  • We always try our best to estimate the timeline for preorders, however due to COVID there's always a chance for an unforeseen delays at either the factory, shipping carrier or at ECC HQ. We will do our best to communicate delays on our website and through our Insiders Group.
  • To avoid order processing delays we ask that you do not mix carts with non-preorder items.
  • Once we close the preorder, we cannot change or cancel your order.

If you have any questions about your preorder, email us at orders@elizacate.com with your order # and we will do our best to assist you.

 

By placing a preorder, you agree to the above stated policies.